Refund policy

 

If there's an issue with your order please contact us as soon as possible by calling 0207 633 3333 or email us on hello@konditor.co.uk.

Please make sure when ordering goodies as presents that the delivery address is correct and the correct contact number is on the order so if there is any issues with delivery they are able to contact the recipient. 

If you would like to add any additional information onto the order please let our team know and we can add this for you! 

Please note that if the incorrect information is provided this may cause issues with delivery which Konditor cannot be responsible for. If the order has to be sent out again there will be a charge for re-delivery.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.